Rude CSRs

The company you work for requires it's customers to call in to opt-out of having their contact information, financial information, and even their SSN shared with everyone they feel like handing it too.

It's not my fault if you don't have a script for that or can't find it.
It's not my fault if you don't know what I'm talking about.

So instead of changing the subject (really?), putting me on hold for forever, and then disconnecting me how about just transferring me to someone who knows what to do?

The third person I spoke to was able to do it (or at least claimed to, I guess I'll see if I still get spammed in the next couple of weeks) so why couldn't you have just asked him?